Quiz: How Emotionally Intelligent Are You?

1. Handling a Team Member’s Hesitation You're leading a marketing meeting focused on increasing email subscribers. A team member begins discussing challenges but stops and says, "Sorry, forget it." What’s your response?

• "No worries."
• Ask for more details and offer your solution.
• Ask others for their input.
• "Could you tell me more about it?"

2. Making a Good First Impression at a New Job You've started a new job and are chatting with a key colleague. What’s the best way to make a strong impression?

• Share your past successes and potential contributions.
• Ask for advice on fitting in.
• Mention you've heard great things about them.
• Keep quiet and listen.

3. Addressing a Friend’s Disappointment You were supposed to meet a friend for coffee to discuss relationship issues, but you got caught up at work. They text you, upset after waiting for over an hour. How do you respond?

• "Sorry! My boss called me into a meeting, and I couldn’t get out."
• "You stood me up earlier this month, too."
• "I see why you're upset. I’m so sorry."
• "It's not that big of a deal, is it?"

4. Dealing with a Chronically Late Friend Your friend often shows up late or cancels after you've already arrived. What do you say?

• "Could you try to be on time?"
• "I feel disrespected when you're late."
• "I realize you're struggling with punctuality. How can we make this work for both of us?"
• "This is annoying, but I value our friendship, so I’ll deal with it."

5. Managing a Business Partner’s Mistake Your co-owner made a big error in ordering materials, leaving you unprepared for a major sales season. When asked if you’re angry, how do you reply?

• "I’m not angry at the mistake but worried about the situation."
• "I’m not angry, just disappointed. Let’s double-check next time."
• "Mistakes happen. Let's fix it and prevent it from happening again."
• "Honestly, I am angry. But let's move on since we have work to do."

6. Navigating Conflicting Ideas in a Meeting During a Zoom meeting, one colleague suggests an email blast, while another proposes a targeted letter to influencers instead. What do you say?

• "I have a different, possibly better idea."
• "Both ideas have merit. Let's explore how to balance them."
• "I agree with the influencer strategy."
• "[Colleague 1] has seniority, so let’s go with their idea."

7. Overcoming a Lack of Motivation You need to work on next year’s sales projections but lack motivation. What do you do?

• Call a friend for motivation.
• Start with one small section, then take a break.
• Dive deep into last year's sales data.
• Look at the big picture to get started.

8. Responding to Not Getting a Promotion You didn’t get the promotion everyone expected you to get. When friends ask how you’re doing, what do you say?

• "I didn’t really want it that badly."
• "It’s okay. It will happen next year!"
• "I’m disappointed, but that's life. Thanks for your concern."
• "No big deal. I’m fine!"

9. Clarifying Confusing Instructions After your boss outlines a revamped project, you're confused about the next steps. What do you ask?

• "Could you repeat that?"
• "Could you give me more information?"
• "I’m on it."
• "I’m sorry, but I don’t get it."

10. Handling Criticism as a Trainee You’re a part-time trainee at a bank and made a significant mistake. The SVP yells at you in front of everyone. What do you do?

• Keep quiet and say nothing.
• Stand up for yourself against the language used.
• Acknowledge your mistake, explain that you’ve learned, and ask how you can fix it.
• Explain that it wasn’t your fault because you're still in training.

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